FAQ
Q I live in a densely populated area. Parking is limited what should I do?
A Make sure arrange parking for the truck before your moving day. Tell neighbors you need the area clear for the removals truck. Park your cars in the area the night before.
Q When should I empty my fridge and freezer?
A We normally load your Fridge on towards the end of the job. This ensures the fridge comes off quickly at the drop off. The team leader will advise you at least 30min before they load the fridge giving you enough time to put your food in a cooler box.
Q I’m not sure how to pack my boxes!
A Click here.
Q What should I do with my paintings?
A Should be wrapped and protected with furniture pads provided on the day of your move, bubble wrap or Picture boxes. If they are valuable Picture boxes are best. To order Picture boxes, click here.
Q What about my BBQ?
A Yes we move BBQ’s. You must remove the gas bottle first. One of your team members can do this for you. Make sure it is clean or has a cover to protect against dirtying any other items in the truck. Unfortunately we can not take gas bottles. A special permit is required to transport gas. If something goes wrong it voids all insurance.
Q What if my relocation does not fit in one load?
A Metro Movers trucks are the largest rigid body trucks that we can use in suburban streets. Most of the moves we do are completed in one trip. In some cases, due to circumstances, two trips may be required. If this is the case, and the pick up and drop off addresses are within a short distance from each other, a second load may be required. If you have property settlements time constraints or if moving distance is far apart we will send a second truck. We do operate a fleet of large furniture trucks, so this is not usually a problem.
Q I don’t know how many boxes I will need to do my packing?
A Below is an indicator of how many boxes you may need to be packed depending on the size of your home. Please note that this may vary depending on how many possessions you have.
Whole house pack
One bedroom unit approx 20 boxes
Three bedroom house approx 70 boxes
Kitchen pack
Small kitchen approx 8 boxes
Large kitchen approx 30 boxes
Q Is it possible to move during inclement weather?
A When booking your move, it is not always possible to know what the weather will be. Often the date of your move is a fixed date and cannot be changed. We understand all that and, while it may be more pleasurable to move on a sunny day, our professional movers are prepared to move during rain, sleet, or extreme heat. They come equipped with supplies to keep your belongings safe from the elements.
Q There may be problems for the truck to park outside my house on moving day
A If you live on a busy street with a clearway, please notify us and we will arrange your start time accordingly.
Q I live in a high rise apartment building with lift access. How do I make sure we can have sole use of the lifts for our move?
A You will need to speak with your building manager to book a time slot for your move.
Q Both my properties are settling on the same day. How do I know what time to book the Moving team?
A It is important that you book the date of your move as soon as you can as this cannot be changed once set. The start time of your move can be decided only when you receive the settlement times of the properties. We try to set the start time as closely as possible to align with the time constraints of the settlements.
Q How do I know how much packing material to order?
A When you book your move with us, we can deliver an oversupply of packing materials in that whatever you don’t use, we take back on the day and don’t charge you for.
Preparing for moving day
Q: What can I do to ensure that my belongings end up in the correct room?
A Pick a labeling system and use it consistently. You can either color code your belongings based on the rooms at your destination (bedroom red; living room: blue, etc.) or label the boxes with consistent shorthand to denote their location (DR for dining room, MBR for master bedroom, etc.). If possible, boxes should be labeled on 3 sides. Fragile boxes should be clearly labeled as fragile.
Q I have a home office. Do I need to empty out my filing cabinets?
A When the cabinets are made of metal, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wood cabinets.
Q What do I need to do to prepare my appliances for the move?
A Your moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers - you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric, water or gas connection.
Q Can my pot plants be moved?
A Such items can be moved if properly packed, but professional movers cannot ensure the safe transport of live plants, which can be traumatized by motion, temperature extremes, or the time in the moving truck. Plants cannot be stored. To make the plants easier to transport, try not to water them for a few days prior.
On moving day
Q Can I keep moving costs down by having a family member or friend help with the move?
A As most of our moves are charged by the hour, there are many ways in which you can keep your costs down. One of these is to assist with the move. You are most welcome to help in carrying smaller items to and from the truck or, if you are fit and able, to assist with the heavier items. Things to consider if you wish to assist: 1. Our movers are highly trained in working as a well oiled machine. Hence your assistance may actually end up taking more time 2.You may end up injuring yourself 3. If you do assist and damage occurs to those items then these items are voided from our guarantee.
Q I'm having difficulty arranging transportation on moving day. Can I ride in the cab of the moving truck with my movers?
A Unfortunately we cannot transport customers for liability reasons. You may wish to arrange a ride with a friend or a cab service on move day.
Q Do the movers take time off for lunch? Do I need to provide lunch for them?
A Moving is a physically taxing job and the crew needs time to eat during the day. On an hourly rate local move , any time that they spend eating lunch will be deducted from your bill. As for providing lunch, it is certainly not required, though it is very much appreciated by the crews. Having the crew stay in your home for lunch may also make for a slightly shorter move day, as they will be able to eliminate time getting to and from a local restaurant.
Q Should I tip my movers?
A As in other service industries, you may wish to offer your moving crew a gratuity. While there is no set amount expected, we recommend you tip based on how well you feel your crew performs. If you have additional questions, please speak with your Move Coordinator at the time of your move confirmation.
After moving day
Q What do I do with all my boxes?
A We collect them for you, free of charge and we buy them back from you click here Box-Buy-Back