Q: I live in a densely populated area and parking is limited. What should I do?
A: Make sure you arrange parking for the truck before your moving day. Use your rubbish bins and park your cars in the area the night before as our large trucks need 3 car spots to fit comfortably. Also don’t forget to inform your neighbours that you need the area clear for the removals truck. If you live within the CBD, parking permits can be obtained from the local council.

Q: What should I do if I live in front of a clearway zone.
A: We can arrange a start time to coordinate with the clearway zone time so prevent any issues with parking for the truck.

Q: Both my properties have settlement on the same day. How do I know what time to book the moving team?
A: If you know your settlement date, it is important that you secure your move day with MetroMovers as soon as possible. The actual start time of your move can be decided closer to the day when you receive the settlement times of the properties. This information is usually available about 7 to 10 days prior to settlement. We try to set the start time as closely as possible to align with the time constraints of the settlements.

Q: When should I empty my fridge and freezer?
A: All food must be emptied from the fridge and freezer section so we recommend you empty the contents at least an hour before the team arrives. It is a good idea to store them in an esky or cooler bag during the move. We normally load your fridge on towards the end of the job as this ensures the fridge comes off quickly at the drop off.

Q: What about my BBQ?
A: Yes, we move BBQs. Make sure your BBQ is clean or has a protective cover on it to prevent it from getting other items on the truck dirty. Unfortunately we cannot move your gas bottles so  you must remove the gas bottle first. If help is needed, one of your team members can do this for you. A special permit is required to transport gas so if something goes wrong it voids all insurance.

Q: Can you dismantle and reassemble my furniture?
A: Our trucks are all equipped with the necessary tools for our removalists to attend to basic dismantling and reassembly of furniture items including: bed headboards and bed frames, shelving, desks, spring-trampolines and other standard residential and office furniture items. We recommend you have a zip lock and some tape on the day so the screws and bolts can be placed in the bag and taped to the furniture to prevent any losses.

Q: What if my contents does not fit in one load?
A: MetroMovers trucks are the largest rigid body trucks that can legally be driven in suburban streets. The capacity of the trucks is 60m³ or 10 tonnes and are purpose built such that 3 to 4 bedroom house contents can be transported in one load. Most of the moves we do are completed in one trip. In some cases, due to circumstances, two trips may be required. If this is the case, and the pick up and drop off addresses are within a short distance from each other, a second load may be required. If you have same day property settlement time constraints or if moving distance is far apart we recommend booking two trucks.

Q: I don’t know how many boxes I will need to do my packing?
A: Below is an indicator of how many boxes you may need depending on the size of your home. We have created suggested moving packs for easy ordering of packing materials for your home. Please note that this may vary depending on how many possessions you have.

  • 1 – 2 bedroom home: approx. 30 boxes
  • 2 – 3 bedroom home: approx. 45 boxes
  • 3 – 4 bedroom home: approx. 60 boxes

Q: How do I know how much packing material to order?
A: When you book your move with us, we can deliver an oversupply of boxes and packing materials to your door prior to your move day. Any boxes that have not been used are taken back on move day and are not charged for. We have suggested moving packs for different size homes to make ordering your boxes easy.

Q: What should I do with my paintings?
A: For the best protection, we recommend to bubble wrap your paintings and place them in picture boxes. Alternatively, if the paintings are too large for the picture boxes than the removalists can wrap and protect them with protective pads provided on the day of your move.

Q: Do I need to use proper removals boxes to pack my contents or can I use any box?
A: You do not have to use MetroMovers boxes but we do highly recommend you use proper removals boxes. You can still use miscellaneous boxes and plastic tubs, but this may hinder the pace of the removalists if the boxes are mismatched in size.

Q: I’m not sure how to pack my boxes!
A: For detailed advice, please refer to our packing guide or ask one of our friendly consultants.

Q: What do I do with all my used boxes?
A: We can collect your flat stacked MetroMovers boxes from your new home. Simply call us on 1300 138 960 to arrange.

Q: Do I need to empty out my drawers?
A: Furniture pieces such as chest of drawers and bedside tables are not made to be moved whilst there is content inside it. Moving them with content inside them may loosen or cause damage to the joints so we highly recommend you empty your drawers out. If you would like to keep contents inside them, only light weight items should be left inside them.

Q: Is it possible to move during inclement weather?
A: When booking your move, it is not always possible to know what the weather will be doing on move day. Often the date of your move is a fixed date and cannot be changed. We understand all that and, while it may be more pleasurable to move on a sunny day, our professional movers are prepared to move during rain, sleet, or extreme heat. They come equipped with supplies to keep your belongings safe from the elements.

Q: I live in a high rise apartment building with lift access. How do I make sure we can have sole use of the lifts for our move?
A: You will need to speak with your building manager to book a time slot for your move. MetroMovers can assist here to coordinate with the building manager. If the access to the lift is via an underground or covered area, we provide a ferry vehicle to transport your furniture and boxes between the lift to the truck. This is the most efficient way to carry out these moves. We recommend at least 3 men for apartment moves with lift access.

Q: What can I do to ensure that my belongings end up in the correct room?
A: Pick a labeling system and use it consistently. You can either color code your belongings based on the rooms at your destination or label the boxes with its room name to denote their location. If possible, boxes should be labeled on the top and at least 2 of the sides. Fragile boxes should be taped up with fragile tape for clear visibility and labeled with “fragile” and “this side up”.

Q: I have a home office. Do I need to empty out my filing cabinets?
A: When the cabinets are made of metal, 2-drawer filing cabinets can be left full. The top two drawers of a 4-drawer cabinet need to be emptied. All lateral file cabinets need to be completely emptied. All drawers need to be emptied in wood cabinets.

Q: What do I need to do to prepare my appliances for the move?
A: All small appliances should be packed in boxes prior to moving, preferably encased in a layer of bubble wrap first for best protection. Your moving crew will wrap your large appliances in moving blankets to protect them on the truck. For maximum protection, request blanket wrapping followed by shrink wrapping prior to lifting. When moving with MetroMovers, a complimentary plasma and LCD box is provided on move day for maximum protection for your television. Please ensure that your fridge, dishwasher, microwave and washing machine are empty. Removalists are not electricians or plumbers – you need to arrange for the complicated disconnections of your appliances from any electric, water or gas connection.

Q: Can my pot plants be moved?
A: Yes we do move pot plants however, we cannot ensure the safe transport of live plants which can be traumatized by motion, temperature extremes, or the time in the moving truck. To make the plants easier to transport, try not to water them for a few days prior … and be extra nice to them at your new home! Keep in mind that pot plants take up a lot of air space on the truck as nothing can be stacked on top of them. If you have a large number of pot plants, consider booking two trucks. Plants cannot be stored in our storage facility.

Q: Can I keep moving costs down by having a family member or friend help with the move?
A: As most of our moves are charged by the hour, there are many ways in which you can keep your costs down. One of these is to assist with the move. You are most welcome to help in carrying smaller items to and from the truck or, if you are fit and able, to assist with the heavier items.

Things to consider if you wish to assist:

  1. Our movers are highly trained in working as a well oiled machine hence your assistance may actually end up in prolonging the move duration
  2. You may end up injuring yourself
  3. If you do assist and damage occurs to those items then these items are voided from our guarantee

Q: I’m having difficulty arranging transportation on moving day. Can I ride in the cab of the moving truck with my movers?
A: Unfortunately we cannot transport customers for liability reasons. You may wish to arrange a ride with a friend or a taxi cab service on move day.

Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Moving is a physically taxing job and the crew needs time to eat and drink during the day. On an hourly rate local move, any time that they spend eating lunch will be deducted from your bill. As for providing snacks or liquid refreshments, it is certainly not required, though it is very much appreciated by the crews. On extremely hot days, the crews may require extra liquid replenishment. Please ensure that there is an accessible water source on your premises. Having the crew stay at your home for lunch may also make for a slightly shorter move day, as they will be able to eliminate time getting to and from a local eatery.

Q: Should I tip my movers?
A: As in other service industries, you may wish to offer your moving crew a gratuity. While there is no set amount expected, we recommend you tip based on how well you feel your crew performs. If you have additional questions, please speak with your move coordinator at the time of your move confirmation.

Q: Can the removalists disconnect and reconnect my washing machine?
A: Whilst our movers are not plumbers, a simple disconnection and reconnection can be arranged. 

Q: Can the removalists remove my TV from the wall?
A: We are able to take the TV off the bracket for you, but we are not able to remove the bracket off the wall or install new brackets at your new property.

Q: Do you have insurance?
A: Please refer to our no damage guarantee and our additional insurance.

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