*Standard rates. Monday – Friday, excluding public holidays.
For all city or suburban local home removals, MetroMovers’ removalist quotes are calculated by time in 15 minute increments:
How many MetroMovers
+ what size truck you need
x how long the move takes
= Your moving costs.
So if your move takes 2 hours and 10 minutes, with MetroMovers you’ll only pay for 2 hours and 15 minutes. This would be the complete cost of moving house, door-to-door. Other moving companies charge in hourly increments. So with those companies, you’d pay for 3 full hours if your move took 2 hours and 10 minutes.
You should also be aware that at MetroMovers, we have a 2 hour moving time time minimum (3 hours for Sundays and public holidays).
Just like most other reputable removalist companies, there is an additional call out fee for the time it takes our removalists to travel from our nearest depot to your pick up address and from your delivery address to our nearest depot.
Unlike most other removalists, we have 11 MetroMovers removalist depot points spread out around Melbourne and another 7 Sydney removalist locations too. And we only charge travel fees to and from our nearest MetroMovers depot to your location (not necessarily the same depot). Plus, unlike other removalist companies, our once-off local call out fees are calculated independently by Google Maps and the price shown already includes GST and all fuel costs.
That means you don’t pay a whole lot of extra fees for us to “get back” to our original depot departure point – only for the few minutes of time it takes to drive from your delivery address to our closest depot location.
To read more about how our depots make us the closest removalists near you, click here.
Here at MetroMovers Removals, we believe in fair, upfront and all inclusive removalist quotes. That means we will go the extra mile to ensure that every move already includes all the elements that make for a smooth and easy moving experience.
So when you book a MetroMove, the following extras are automatically included in your local moving quote for FREE:
Working with Eduardo and his team was great. They were calm and efficient. We moved a big 2 storey house to a 3 storey house. Nothing was too much trouble. I would highly recommend this team of Metro Movers should I know someone who is moving.
Thank you!!
janes646
Dover Heights, NSW
Really great – much care with antique furniture. Always courteous and ready to help with everything. Very pleased. Thank you
chrisp634
NSW
Excellent.
Very professional, friendly.
Yuguli
Doncaster East, VIC
Once you’ve booked your MetroMove online or over the phone, you can still change your moving date.
After booking, you should expect a confirmation email and then a call from your friendly, experienced MetroMovers moving manager to review your requirements and confirm all your details are correct. They can also answer any questions you might have or help you solve any moving dilemmas you might face, such as moving your booking date. Then they’ll ask for the first hour of your removal quote as a deposit to secure your team for your moving date. That also means you’ll pay less (only the difference) on moving day.
When your moving manager calls to confirm your booking, the first hour of your move is due as a deposit/ down payment to reserve your moving date and time.
If you miss our calls,
PLEASE CALL US BACK TO SECURE YOUR BOOKING.
The balance of your moving fee is due on the day of your move after you’re completely moved in and before the removalists leave your delivery address. Each removalist team is equipped with mobile devices to record and accept cash, Visa, MasterCard or American Express on location (with a 2% surcharge). But they are not equipped to accept checks, PayPal (or IOUs).
We know that even the best laid plans can sometimes go awry. If that’s the case with you, just call your moving manager to reschedule your moving date up until 48 hours before the big day without skipping a beat.
If you need to change your moving date within the last 2 days before your scheduled move, you may have to forfeit your 1 hour moving downpayment, but it can still be done. We are flexible and will try to accommodate your changed requirements as much as possible, but your new moving date will still be subject to availability.
Because our moving costs are calculated by time, we also provide a money-back, Service Efficiency Guarantee. That is how we ensure your removalists are fast and efficient on every single move.
But don’t worry: our MetroMovers won’t sacrifice professional care for speed: that’s why all home removal quotes also automatically come with a little extra insurance: our No Damage Guarantee.
If the furniture you’re moving won’t fit through the front door, our removalists are also trained to disassemble and reassemble simple furniture items, like beds, tables, bookshelves and may different kinds of office workstations.
Please discuss any items that might need disassembly with your moving manager when clarifying the details of your move.
Like our removalists, we have standard hourly rates to hire our professional organisational gurus. Our professional packers have their organisational systems down to a fine art can pack your belongings into your boxes efficiently and carefully. And after you’ve moved, they can even help you unpack your belongings away into the right places (under your direction, of course).
Our weekday packing / unpacking rates are $75 per hour for 1 packer (including GST).
($85 per hour on the weekend)
Packing and unpacking moving boxes is a separate service from our removals, so incurs a separate once-off call-out fee from our nearest moving depot, as defined independently by Google Maps.
Moving pianos and pool tables is a difficult process that requires specialist care, equipment and training. That’s why so many other removalist companies simply refuse to move these and many other bulky, specialist items.
At MetroMovers, we understand such specialty items are integral to your unique home atmosphere. That’s why we have invested in the removalist training and equipment that these specialty removals require, but they do incur a standard fixed surcharge of $150. You should also consider that specialty items, such as moving a pool table, may require an extra removalist for your entire move. Adding an extra removalist will increase your moving cost per hour, but will reduce the total time of the move, which evens out your moving costs a bit as well.
